What matters to you is important to us.

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We welcome your feedback as it helps us improve our services.

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If you have a concern about our services or the care of whaanau, we encourage you to discuss these with a staff member. Many problems can be resolved quickly by talking things over.

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If you have been impressed by the care that you or someone you know has received, please let us know.

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Equally, we welcome comments on how we might improve our services.  If you have any comments, please let us know.

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You have several options for making contact with us if you have any complaints, compliments or feedback about our services or staff at Turuki:

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• ask a staff member for the ‘Feedback form’ – available in all clinic reception areas. Complete the form and post in our feedback box at reception.

• Phone our call Hub 09 275 5788 and ask for the Complaints Officer
   

Or email us: 

• feedback@thc.org.nz .
   

What we will do
 

• Complaints will be acknowledged within 5 working days.

• We will endeavour to investigate your complaint within 20 working days from the date of acknowledgement.  You will be informed if this takes longer.

• Complaints are treated confidentially and will not adversely affect the care you receive.

• Compliments and comments will be passed on to the appropriate manager.

• Helpful links to assist in making a complaint
   

If you require independent support to assist you during the complaints process, you may wish to use any of the free services below:
 

• Health and Disability Advocacy: Free Phone: 0800 55 50 50  or Fax: 0800 2787 7678 or email: advocacy@advocacy.org.nz

• Health and Disability Commissioner:  Free Phone: 0800 11 22 33 or website: http://www.hdc.org.nz