This is the charge to pay when exchanging items. This courier charge it to get the new item back out to the customer.
From our Terms and Conditions Page
1.11 Conditions for Exchanges
1.12 In order for the Goods to be eligible for an exchange, please make sure that:
1.13 The Goods were purchased in the last 14 days
1 .14 The Goods are back in the original packaging
1.15 The following Goods cannot be exchanged: N/A
1.16 The supply of Goods made to Your specifications or clearly personalized.
1.17 The supply of Goods which according to their nature are not suitable to be exchanged, deteriorate rapidly or where the date of expiry is over.
1.18 The supply of Goods which are not suitable for exchange due to health protection or hygiene reasons and were unsealed after delivery.
1.19 The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
1.20 We reserve the right to refuse exchanges of any merchandise that does not meet the above return conditions in our sole discretion.
1.21 Exchanging Goods
1.22 You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Cambridge Clothing Limited
Exchange Order number: ????
525 Rosebank Road
Avondale, Auckland 1026
1.23 We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
1.24 You are responsible for the cost of returning the Exchanged Goods back to you. You need to pay this courier fee before sending the Goods back to us for exchange.
1.25 Payment of the Exchange Courier fee can be made via this link should send the Goods at the following web address: https://turukihealthcare.org.nz/product/exchangecouriercharge/